Scam Alert! Government Officials Impersonation Scams

In an increasingly digital world, scammers are finding more sophisticated ways to exploit trust and steal sensitive information. One of the most alarming trends we’ve seen is the rise of Government Officials Impersonation Scams, where fraudsters pose as legitimate authorities to deceive unsuspecting individuals. According to statistics published by the Singapore Police Force, a staggering S$151.3 million was lost to these scams in 2024 alone. Awareness and proactive measures are your first line of defense. Let’s dive into how these scams work, the red flags to watch for, and practical steps you can take to stay safe.

How Government Officials Impersonation Scams Work

Scammers impersonating government officials often reach out through unsolicited phone calls, in-app video calls (like WhatsApp), or text messages, claiming to represent agencies such as the Singapore Police Force (SPF) or the Ministry of Manpower (MOM). They typically allege issues with your bank accounts, identity, or legal status, creating a sense of urgency to pressure you into compliance. Common tactics include:

• Requesting Sensitive Information: They may ask for banking credentials, one-time passwords (OTPs), or personal details like your NRIC number to “resolve” the fabricated issue.
• Video Call Manipulation: During video calls, they might demand you show your identity card, work permit, or bank cards, claiming it’s for verification.
• Threats and Intimidation: They often threaten legal action or account suspension to scare victims into acting quickly without verifying the situation.

Once they have your information, scammers can execute unauthorized transactions or drain your accounts, leaving you with little recourse.

Red Flags to Watch For

Recognizing the warning signs can stop a scam in its tracks. Here are some key indicators that you might be dealing with an impersonator:

• Unsolicited Contact: Government agencies rarely initiate contact via unsolicited calls or messages asking for personal information.
• Pressure Tactics: Scammers often insist you act immediately, claiming dire consequences if you don’t comply.
• Suspicious Communication Channels: Legitimate agencies use secure, official channels like .gov.sg websites or the gov.sg SMS Sender ID (introduced on July 1, 2024, for all government SMSes in Singapore). Be wary of messages from unknown numbers or unofficial apps.
• Requests for Sensitive Data: No legitimate official will ask for your banking credentials, OTPs, or SingPass details over the phone or via video call.
• Overseas Claims: Foreign law enforcement agencies have no authority to demand your cooperation in Singapore without local government approval—don’t fall for it.

Real-Life Impact: Why It Matters

These scams aren’t just a nuisance—they can devastate lives. Imagine receiving a call from someone claiming to be a police officer, accusing you of a crime you didn’t commit, and demanding your bank details to “clear your name.” The fear and urgency can cloud judgment, leading even the most cautious individuals to share information they’d otherwise protect.

How to Protect Yourself: The ACT Framework

The “I can ACT against scams” campaign initiated by the Singapore Police Force provides a simple yet effective framework to safeguard yourself: Add, Check, Tell. Here’s how to apply it:

1. Add Security Measures
   • Install the ScamShield App (available on iOS and Android) to filter scam calls and SMSes automatically.
   • Enable Two-Factor Authentication (2FA) and set transaction limits on your banking apps, SingPass, and e-wallets.
   • Avoid downloading apps from unofficial sources—stick to Google Play Store or Apple App Store.
2. Check for Authenticity
   • Verify any government communication by contacting the agency directly using official numbers or websites (e.g., go.gov.sg/open). Look for the lock icon and “https://” on secure sites.
   • If you receive an SMS claiming to be from the government, ensure it’s from the gov.sg Sender ID and starts with the agency’s full name (exceptions apply for NS call-ups and emergencies).
   • Don’t trust callers just because they know your name or NRIC—scammers often buy leaked data to seem legitimate.
3. Tell Others
   • Warn friends and family about suspicious encounters.
   • Report suspected scam accounts or numbers via the ScamShield App or by calling the 24/7 ScamShield Helpline at 1799.
   • If you’ve been scammed, contact your bank immediately and file a police report.

What to Do If You’ve Been Targeted

If you suspect you’ve encountered a scam:

• Stop Communication: Hang up or block the number/chat group.
• Act Fast: Call your bank to secure your accounts and report the incident to the police.
• Seek Help: Dial 1799 for guidance from the ScamShield Helpline.

Our Commitment to Your Safety

At ProtectPlus Pte Ltd, we’re more than just a security provider—we’re your partner in staying safe. Government impersonation scams exploit trust in authority, but with vigilance and the right tools, you can outsmart the scammers. 

Let’s work together to keep our community secure. Share this post with your loved ones, and visit www.protectplus.sg for more safety tips and resources.

Stay safe, stay smart.